Online Privacy Policy

The AltaPacific Bank Online Privacy Policy explains how we may collect information from you online when you visit our website. Our commitment to protect your information and your privacy extends to your online banking. While our privacy policies are the same, whether you are online or not, we have extra measures in place to protect your privacy when you bank online with us.

How we handle information about you when you visit our website will depend on what you do when visiting the site.

  • Visiting

    If you visit our website to read information and do not use any of our online services, then we collect and store only the name of the domain from which you access the Internet, the date and time you access our website and the Internet address of the website from which you linked directly to our website. We may record the “IP address” assigned to you by your internet service provider as part of this process. We may use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our website more useful to visitors.

  • Using Services

    When you visit our website, or use our electronic banking services, there may also be times when you are asked to provide information about yourself that is personally identifiable ("Personal Information"). This may include any of the following:

    • your first, middle and last name,
    • your home or other physical address (including street name and name of a city or town),
    • your e-mail address,
    • a telephone number,
    • social security number,
    • account number,
    • date of birth,
    • mother’s maiden name, and
    • password or any other identifier that permits physical or online contact with you.

    Personal Information might be needed or requested from you so you can register for banking or other services, or to fill out our forms or to accomplish transactions you request (such as bill payment or other banking services). This may result in sharing of Personal Information with third parties (such as data processors or service bureaus) as part of servicing your accounts or transactions.

  • Cookies

    There is a technology called “cookies” that can collect, store, and sometimes track information. A cookie is a small data file that can be placed on your hard drive when you visit certain websites. We may use cookies in this manner. If you wish, you may modify your browser to disable cookies, including session cookies.

  • Email

    You may also decide to send us information that personally identifies you, for example, in an electronic mail (e-mail) message. We will use that information to respond to the inquiry and provide accurate information in response to questions.

    If you visit our website or engage in any online services that we offer, then we may collect and store these categories of Personal Information. We will not share the Personal Information you provide us at our website or by e-mail, except as described above.  Personal Information we obtain from you is stored with us if it is to be used on an on-going basis.

    Internet e-mail is not secure. When sending an e-mail to us, do not provide sensitive or confidential information (for example, your account number).

  • Privacy Policies of Third-parties and Non-AltaPacific Bank Links
  • Notification of Changes

    This Online Privacy Policy is subject to change at any time. We will communicate any material changes to you as required by law. We will post the revised online privacy notice on our website with a link at on our home page. Our home page will also have a statement notifying readers that our online privacy notice has changed and the effective date of changes.  In addition, the effective date stated at the top of this policy will be revised in conjunction with any material updates performed.

  • Children’s Online Privacy Protection Act

    Our website is not directed to children under the age of 13. We do not knowingly solicit data from persons under the age of 13 and we do not knowingly market to persons under the age of 13.

  • Links to Non-AltaPacific Bank Websites
  • Fair Credit Reporting Act Information Sharing Opt Out

    Under the Fair Credit Reporting Act, we have a right to share information regarding our transactions or experiences with you.  Unless you instruct otherwise, we also have the right to share any other information about you with our affiliates (persons related by common ownership or affiliated by corporate control, now or in the future) either directly or indirectly.  This other information may include, but is not limited to, application information, credit reports from a consumer credit reporting agency, and any other information we have about you.  If you do not want us to share this other information with our affiliates you may utilize the opt out methods set forth below.

  • Notify Us of Inaccurate Information We Report to Consumer Reporting Agencies

    If we report any inaccurate information about your account(s) to a consumer reporting agency, send your written notice describing the specific inaccuracy(ies) to us at the following address:  AltaPacific Bank, 4845 Old Redwood Highway, Santa Rosa, CA 95403.

We respect your privacy and the confidentiality of your personal information.
We thank you for being a customer and will continually strive to meet your needs.