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- About Us
Online & Mobile Banking
Welcome to Anytime, Anywhere Banking.
AltaPacific Bank's Online Banking program provides our customers with safe and convenient "Anytime, Anywhere Banking." For complete details about our Online Banking, please click here to review our Online Disclosures and Access Agreement.
- New Customer Enrollment
Business customers may contact their banker for personal assistance to customize your Online Banking service. Please click here for location and contact information.
Consumer banking customers may enroll directly from our homepage or by contacting your banker for personal assistance. Please click here for location and contact information. Once the enrollment has been received, you will receive a phone call from your personal banker.
- Mobile Banking
With Online Banking and Mobile Banking you can perform the same tasks with the same user interface across each device.
Install the Mobile Banking App on your iOS or Android device. You can download the Mobile Banking APP from the Apple App Store or the Google Play store.
- On an iOS device, open the Apple App Store.
- On an Android device, open the Google Play store.
- Search for AltaPacific Bank and install the app.
- Caution: To protect your financial information, you should only download and install Mobile Banking from the Apple App Store or Google Play store. Verify that AltaPacific Bank is listed as the seller of the app, not a third party. You should also verify the name is spelled correctly.
- Text Banking
Text banking allows you to quickly request and receive personal account information via a text message. Once enrolled, you may use simple text message commands to request balance information, transaction history and more. Message and data rates by your mobile carrier may apply.
Text Banking alerts and services are available on the following carriers: ATT&T®, Sprint®, T-Mobile®, U.S. Cellular®, and Verizon Wireless SM.
For information and funds transfer between your enabled accounts, text the following commands to 226563:
- B Account Balance
- C Commands
- H Account History
- HELP Help Content
- STOP Disable Text Banking (for the enrolled mobile device; to reactivate, login to Online Banking.)
- T Transfer
- Resetting A Forgotten Password
If you forget your password and your account is not locked, you can use the Forgot Your Password option on the Login page to reset your password. Depending on the configuration, you may not be able to reset your password from an unregistered browser.
- On the Login page, select Forgot Your Password.
- Enter you Login ID and select Submit.
- Select one of the contact methods that are on file for you. The code will be sent to you using the same contact method that you select. This is a temporary access code.
- On the Secure Access Code page, enter the code and select Submit. The new Password page appears.
- Enter your new password.
- Re-enter the password in the Confirm Password field.
- Select Submit. The Home page appears.
Logging In Overview - When you login to Online Banking and Mobile Banking, enter the following when prompted:
- Login ID
If you enter an incorrect password too many times, your account will be temporarily suspended and you will not be able to login. If your login ID is blocked, please contact your branch to unblock your login ID.
Using Bill Pay - Pay bills directly from your account(s) and store payee information conveniently from your computer or mobile device. Once you've enrolled in Online Banking, you may request to add the Bill Pay service.
Security Features - Our service is highly secure. It is designed to safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption.
Tips To Keep Your Online Banking Experience Safe - Follow these general best practices for banking on your devices:
- To prevent viruses or other unwanted problems, never open attachments from unknown or untrustworthy sources.
- Do not install pirated software or software from unknown sources.
- Limit unauthorized access to your cell phone.
- Do not leave your devices unattended during an open online banking session.
- Never save your User ID and Password in your mobile phone, in memos, or anywhere on your devices.
- Always remember to log off properly using the Log Off button when you have completed your Online Banking activities.
- Be aware of the potential for fraudulent Online Banking apps.
Online User Profile Information - Your profile information may be used within the Online Banking system to pre-populate certain data or forms. In addition, we may rely on your profile contact information to contact you regarding Online Banking-related issues or to provide you with information on these services. It is important to keep this information up-to-date.
Secure Messages - When sending a message from within Online Banking, your message is SSL encrypted and is never sent through public, unsecured communication channels like email communication. To send us a message, please login to your Online Banking service and go to the Message menu.
Customer Service Response Time - Customer service is our highest priority. You will receive a response to any message within one business day.
Online Banking & Mobile Banking Passwords - You will use the same User ID and Password for Online Banking and the Mobile Banking app.
Registering Your Computer - If you choose to register your computer you may not be asked to obtain a Secure Access Code at each log in. If you choose not to register the computer you will be asked to go through the Secure Access Code process each time you log in on that computer. Never enter a Secure Access Code on the login page as a password or as an existing password when instructed to change your password or establish a new password. You should never register a public computer or a computer that others might use outside of your control.
If you registered your computer during a previous login and the system is asking you to register it again, there are several reasons this may happen:
- Your browser settings are set to delete cookies or your browser cookie for Online Banking has been deleted since the last time you logged in.
- Your online profile is set to require a Secure Access Code delivery each time you log in.
- You are logging in via a different browser on the same registered computer. Each browser must be individually registered.
- We have reset all active registrations on the system for security purposes.
Adding or Deleting a Phone Number for a Secure Access Code - Once you have successfully logged into the Online Banking system, you can update your preferred numbers via the Settings menu. Select Security Preference then Secure Delivery.
Updating Profile Information - Once you have successfully logged into the Online Banking System, select Services then Address Change. When complete, select Submit and we will process your request within two business days.
Unsuccessful Login Warning - If you have unsuccessfully tried to login and have been warned that one or more unsuccessful logins will lock your account, you may choose the Forgotten Password process. That process will enable you to reset your password without the risk of locking your account. If you choose to try to login one more time and fail, you will be required to contact us to unlock your account. Please see "Resetting a Forgotten Password" in the drop-down menu below for step-by-step instructions to reset a forgotten password.
Changing Your Online Banking Password - Log in to Online Banking. Under the Settings menu, select Security Preferences then select Change Password. Enter the old password and the new password as noted.
Stop Payments - This features can be accessed under Services, Stop Payment. There is a fee for placing stop payments. Please refer to your Products & Services brochure or contact us.
Nickname Accounts in Your Online Banking Profile - You can change the default display name for any account by navigating to the Settings menu then select Account Preferences. Enter your preferred nickname for some or all of your accounts. Your chosen nickname will be used instead of the default name or account number throughout the Online Banking system.
Transaction Inquiry - From the homepage, select the account you would like to research. Select the transaction in question. Ask About Transaction will appear on the right side of the transaction. Select this option and insert your question in the message box. Select Send and we will respond within one business day.
Activity Center & Account Details - The Activity Center page contains all transactions initiated via electronic banking, but does not include transactions made via other means such as ATM or debit card transactions. This page also shows the status of each electronic transaction as it moves from approved to processed status. The transactions listed on the Account Details page is a record of pending and cleared transactions against your account from all sources, not just electronic banking. Additionally, account history does not include transactions that have been approved/cancelled via electronic banking, but only those that have already cleared or will clear your account the next processing day.
Setting-Up a Recurring Transfer - Under the Transactions menu, select Funds Transfer. You have the ability to initiate a one-time or recurring transfer.
Changing a Recurring Transfer - Under the Transactions menu, select Activity Center and locate the recurring transfer. Select the Copy option to replicate the transfer. Make the desired change to the new transaction and submit. Please Note: Once the new recurring transfer has been created, be sure to cancel the original recurring transaction since it will no longer be needed.
Modifying a Recurring Transfer - Recurring transfers cannot be modified.
Cancelling a Transaction - Under the Transactions menu, select Activity Center. At the right of each transaction is an Actions option with a drop down menu. Select Cancel. Please Note: If a transaction has already been processed, the cancel option will not appear.
Alerts - You can set up alerts for date reminders, posted transaction history, balance notifications, online transactions and more. When subscribed, secure message and email alerts are delivered immediately after all of our transactions have been processed. Phone and text message alerts are delivered at the time you select on any day that the alert is triggered.
Security Alerts - You can set up security alerts or notifications that let you know when certain security events happen. By default, you may already have some alerts selected that you may not deselect. If you enter multiple delivery channels, you will get the same alert in all selected channels. You can choose to receive alerts by email, phone notification, text, or a secure message notification within Online Banking. Security alerts are event driven and are sent in real time.
Email Notification - An email notification is delivered over public email. It contains no detail on the alerts, only that it has been triggered. If you believe you did not receive an alert email, please check your message mailbox under the Messages menu to confirm receipt. If you received your secure message, but not your email, check your junk email folder first. If your alert is delivered as junk mail, configure your junk mail settings to allow email from our email address. If there is not an alert in your online secure mailbox, it was not sent. Confirm that alert is enabled. You may also contact us for assistance.
Phone Notification - A phone notification will provide more alert detail and may also allow you to enter your voice banking credentials to access your account information on the same call. If you miss the alert call, our alert system will leave a message on voice mail. If you believe you did not receive a phone call, please check your message mailbox under the Messages menu to confirm receipt. If there is not an alert in the secure mailbox, confirm the alert is enabled. You may also contact us for assistance.